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TERMS & CONDITIONS

1. DEPOSITS ARE NON REFUNDABLE, UNLESS A FINANCE PROPOSAL THROUGH US IS DECLINED. 

2. CARAVANS SOLD DO NOT INCLUDE ACCESSORIES UNLESS SPECIFIED. SOME CARAVANS MAY HAVE MOTOR MOVERS & AWNINGS. THESE ARE NOT CHARGED FOR. WE INCLUDE THESE FREE OF CHARGE AND OFFER NO GUARANTEE FOR DAMAGE, MISSING PARTS OR INCORRECT SIZES. WE DO NOT HAVE A TYRE CHANGING FACILITY AND RECOMMEND SEEKING ADVICE FROM A TYRE SPECIALIST. 

3. WE OFFER A SIX MONTH WARRANTY ( TERMS & CONDITIONS APPLY). OUR WARRANTY COVERS GOODS UNDER TWELVE YEARS OLD. TERMS & CONDITIONS ARE PRINTED ON THE REVERSE OF YOUR RECEIPT. A COPY IS ALSO AVAILABLE IN LARGER PRINT AND IS ON DISPLAY IN OUR OFFICE FOR  YOUR INSPECTION. 

4. WE TRY TO KEEP THE INFORMATION PROVIDED ON OUR WEBSITE ACCURATE AND CORRECT. WE RESERVE THE RIGHT TO ALTER SPECIFICATIONS & PRICES AT ANY TIME. WE DO NOT ACCEPT LIABILITY FOR ERROR. 

5. WE ACCEPT VARIOUS PAYMENT METHODS, WITH BANK TRANSFER BEING OUR PREFERRED METHOD. WE ACCEPT TELEPHONE CARD PAYMENTS FOR DEPOSITS ONLY.  WE DO NOT ACCEPT AMERICAN EXPRESS. IDENTIFICATION MAY BE REQUESTED.  NO GOODS WILL BE ALLOWED TO LEAVE OUR PREMISES UNTIL ANY PAYMENTS ARE RECEIVED IN FULL.

6. TELEPHONE CALLS MAY BE RECORDED. 

7. WE RESERVE THE RIGHT TO REFUSE ENTRY TO OUR PREMISES. IDENTIFICATION MAY BE REQUESTED. ALL CUSTOMERS OF LEISURE CARAVANS STORAGE LTD HAVE A COPY OF STORAGE TERMS & CONDITIONS ON THE REVERSE OF THEIR STORAGE CONTRACT. 

8. COMPLAINTS ARE RARE. IN THE EVENT THAT YOU HAVE A COMPLAINT PLEASE MAKE IT IN WRITING WITH PROOF OF PURCHASE WHERE APPLICABLE. WE AIM TO RESPOND WITHIN FIVE WORKING DAYS & WILL INVESTIGATE ANY COMPLAINT THOROUGHLY, WITH THE AIM TO RESOLVE ANY ISSUES AS QUICKLY AS POSSIBLE. WE WILL NOT BE LIABLE FOR DETERIORATION TO A PRODUCT RESULTING FROM A CUSTOMERS DELAY IN RETURNING THE GOODS TO US AFTER REPORTING A PROBLEM. THIS DOES NOT AFFECT YOUR CONSUMER RIGHTS. CONTACT DETAILS CAN BE FOUND ON OUR 'CONTACT US' PAGE.

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